NUS IT Report Card 2023

ADMIN EXCELLENCE

34

New eClaims system New Secondary Appointments System (CWNED) An example of our continual pursuit of administration excellence, this new in-house system replaced existing CHRS functionalities to enable the end-to-end submission, approval and payment processing related to Consultation Work, Non-Executive Directorships and Other Paid Work in NUS. Its user-friendly dashboards, batch upload functionalities and approval workflows allow users greater visibility and ease of tracking of such data. In the future, the system will be enhanced with direct integration to FS2 for the collection of fees and automated cross-checking against the University’s Office of Risk Management and Compliance’s Conflict of Interest policies. Replacing the existing SAP system, the new custom-built system offers specially designed screens, in-built validations, calculations and end-to-end workflow to empower staff and department admins to self-submit salary-related claims for payment via Payroll. With its end-to-end claims processing and tighter integration with CHRS, this has significantly reduced manual collation and data entry, resulting in manpower savings. Since its launch in March, we have seen an encouraging increase in the volume of self-submissions. At present, the system caters for claims by both full-time and part-time staff and will be expanded to cover contingent staff soon.

Modernisation of Admissions, Financial Aid and Scholarships Application & Management System The UAS2 applicant portal now includes a financial aid module, streamlining the application process for prospective students. This integration allows applicants to apply for admission, scholarships, and financial aid all in one place, simplifying procedures and offering a user-friendly interface. Its straightforward design enables easy tracking of application status and outcomes without the need for multiple platforms. With its more user-friendly interface, the updated application form has led to a significant decrease in applicant inquiries. In parallel, the UAS2 admin portal has undergone a transformation with the incorporation of the new financial aid module. The update has streamlined the processing of financial aid applications, introducing advanced features like auto routing for efficient allocation to officers. This improvement enhances operational efficiency, allowing officers to focus more on reviewing and approving applications rather than manual routing. The UAS2 admin portal now plays a crucial role in enabling the accurate and swift processing of financial aid applications, ensuring timely support for students.