NUS IT Report Card 2025

TABLE OF CONTENTS

02 CITO’s Foreword 04 Introduction to Management Team 06 NUS IT in Numbers 07 Awards

10 Industry Leadership 20 AI-to-the-Core 32 Future-Ready Foundation 37 NextGeneSIS

43 Impact & Responsibilty 47 Our People 53 About This Report

Threads of Tomorrow | 02

It is my honour and privilege to present the 2025 Report Card, Threads of Tomorrow: Weaving the Future Together . This theme eloquently captures our core belief at NUS IT – that every idea, skill and partnership is a vibrant thread in the tapestry we are weaving. Individually, each thread is unique and when interlaced with purpose and unity, they form a fabric of resilience, innovation, agility, and service excellence that defines our collective identity. Each thread is a testament of our people and our shared ambition; advancing digital transformation, scaling new frontiers in research, fortifying our cybersecurity posture, and delivering user experiences that matter. This year, our strides in AI, anchored by AI-Know, NUS’ central AI platform, have empowered our community to work smarter, innovate with greater speed, and unlock new possibilities. AI-Know has become integral to infusing intelligence into every aspect of our operations securely.

Threads of Tomorrow CITO’s Foreword

"We are AI-to-the-Core, embedding intelligence and agility into every part of NUS IT.“

Threads of Tomorrow | 03

We are AI-to-the-Core, embedding AI across a diverse spectrum of initiatives. From automating safety inspections and enhancing student services to accelerating research and driving operational excellence. These endeavours are testaments to our efforts in shaping a digitally dexterous NUS, well positioned to harness the capabilities of AI to drive innovation and impact for the campus community. As we enter the third year of our IT Strategic Plan (2023–2027), the patterns we are crafting are taking shape with clarity and purpose. Guided by our vision of Building a Borderless University, Powered by Infinite Technology, we remain steadfast in our commitment to deliver transformative solutions that push boundaries. As NUS celebrates its 120th anniversary, we take immense pride in being part of the University’s journey – powering innovation, enabling connections, and shaping the digital future of our community. As we look ahead, we remain committed to weaving the next chapter together. My heartfelt gratitude goes out to my agile team, NUS senior management, staff and students, as well as partners for their unwavering support. Together, let us continue to weave the future—thread by thread, idea by idea—until the fabric of tomorrow is as bold and inspiring as the vision we share.

“In NUS’ 120th year, we are weaving the future of technology together, one purposeful thread at a time.”

Threads of Tomorrow | 04

Management Team Introduction to NUS IT’s Adrian Lim Head (Corporate Systems) Irving Neil Kwok Head (Enterprise Services)

Tan Shui-Min Chief Information Technology Officer

Lyonel Cha Director (IT Infrastructure)

Tan Khon Han Head (Digital Workspace)

Chew Kia Meng Head (HR & Finance Systems)

Pierre Alain Morel Head (Cloud Platform Engineering)

Rikky Purbojati Head (HPC-AI)

Illustration by local artist Elissaline Tan

Threads of Tomorrow | 05

Chan Hse-Ming Director (IT Applications)

Ang Leong Boon Head (Cybersecurity & GRC)

Jeffery Wong Head (Service Desk)

Caren Chua Head (CITO’s Office)

Patrick Ng Head (Student Systems)

Management Team Introduction to NUS IT’s

Nelson Wong Head (Network)

Teng Tat Wee Head (Faculty & Research Systems)

Threads of Tomorrow | 06

>19k Network devices managed 5.6k TB Total storage capacity (incl. HPC NAS) 59 Solutions rolled out >1.4k Staff digitally AI-enabled >110k hours Productivity savings >3,000 AI-Create agents built

221 HPC research projects $24m Total Cost Savings and Avoidance 280m Total research CPU hours 4.2m Total GPU hours 111k Connected devices on NUS network

NUS IT in Numbers

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NUS IT continues to garner recognition for innovation and leadership across local and regional platforms. AI-Know was celebrated as a trailblazing platform driving responsible AI adoption, while Borderless NUS: BINARY received accolades for transforming campus connectivity. Our leadership team was also recognised, with Tan Shui-Min named among the region’s most transformative CIOs. Together, these honours reflect the collective spirit of innovation and purpose woven into NUS IT’s vision for the future. Singapore Business Review - Connectivity for Telco Award Borderless NUS: BINARY commended for redefining campus connectivity. AI-Know honoured for advancing NUS foray into AI. GovInsider - AI-Ready Award (Special Mention)

AWARDS

Shui-Min, Lyonel and the Network team received the Connectivity for Telco Award from Singapore Business Review for Borderless NUS: BINARY.

Awards | 08

SPARK Asia Digital Leaders Awards 2025 - Transformational CIO of the Year

Tan Shui-Min acclaimed for inspiring technology-driven change.

Borderless NUS: BINARY applauded for pioneering seamless, sustainable connectivity. OpenGov – Award for Excellence ETCIO Southeast Asia - Transformative CIOs of 2024 Tan Shui-Min featured among leaders for redefining NUS’ digital future.

Tan Shui-Min celebrated for her visionary leadership. Asia Women Tech - Best Tech Leader Award

Shui-Min is named Transformational CIO of the Year at the SPARK Asia Digital Leaders Awards 2025.

Awards | 09

AI-Know was recognised at the 2025 Gartner Eye On Innovation Awards for advancing responsible AI adoption and transforming digital enablement across the university. Gartner – Runner Up, Higher Education in APAC & EMEA NUS Green Data Centre Network was spotlighted for driving sustainable, energy-efficient infrastructure. International Data Corporation (IDC) – Best in Sustainability (Singapore & Regional) Winner Singapore Computer Society - Digital Achievers (Team) Award AI-Know recognised for excellence in digital transformation.

NUS Green Data Centre is honoured by IDC for advancing sustainable, energy-efficient infrastructure.

INDUSTRY LEADERSHIP

Industry Leadership | 10

NUS IT continued to shine in Singapore, China and Vietnam. Our leaders and staff shared how technology is shaping the future, from NUS’ AI journey to insights on cybersecurity and the evolution of our digital systems. Our work also drew international delegation who are eager to learn from NUS IT’s transformation journey, sparking meaningful exchanges and collaborations. Each story and connection reflects the passion of our people — woven into NUS IT’s story of building a more connected and innovative future. Irving Kwok presented on AI-Know and quality data management at the AUN-QA International Conference. AUN-QA Conference 2024 Tan Shui-Min shared NUS’ vision for AI in education at the Gartner CIO Forum. Gartner CIO Forum

Irving Kwok represents NUS IT at the AUN-QA International Conference, presenting on AI-Know and quality data management practices.

Industry Leadership | 11

Tan Shui-Min spoke on the importance of mental health at NUS' Can Ask or Cannot Ask: kind(mind) 2025 Edition panel. Can Ask or Cannot Ask: kind(mind) 2025 Edition Tan Shui-Min spotlighted innovative staff and student services powered by technology at the Higher Education Tech Summit. Higher Education Tech Summit Ang Leong Boon and Riky Irawan shared NUS IT’s expertise on cybersecurity and data management with the IT team at Mohamed bin Zayed University of Artificial Intelligence. Sharing with MBZUAI

Patrick Ng and Lai Chian Chun showcased NUS’ student systems to Thailand’s Ministry of Higher Education, Science, Research and Innovation (MHESI). Visit from Ministry of Higher Education, Science, Research and Innovation (MHESI) Sharing with King Mongkut's Institute of Technology Ladkrabang (KMITL) Irving Kwok presented AI-Know to King Mongkut’s Institute of Technology Ladkrabang.

Tan Shui-Min contributes to the Can Ask or Cannot Ask: kind(mind) 2025 Edition panel, emphasising the role of mental well-being in nurturing a supportive culture.

Industry Leadership | 05 Industry Leadership | 12

Tan Keok Tay inspired the next generation with career insights at Ang Mo Kio Secondary School’s Career Conference. Sharing with Ang Mo Kio Secondary School John Yap showcased Interreality Technology to a delegation from the National Institute of Education. Visit from NIE Irving Kwok introduced AI-Know to the senior IT leadership at the University of Western Australia. Sharing with University of Western Australia Irving Kwok presented NUS IT’s work on AI in Education at the NUS Physiology Conference. NUS Physiology Conference

At the visit from NIE, John Yap demonstrates My Virtual Lab, an immersive platform highlighting NUS IT’s innovations in teaching and learning.

Industry Leadership | 13

Rikky Purbojati launched the NUS HPC-AI workshop series with insights into NUS’ high-performance computing resources. NUS HPC-AI Workshop John Yap introduced My Virtual Lab, an immersive virtual laboratory and showcased technological in teaching to MOE teachers at the NUS Chemistry Teacher Workshop. NUS Chemistry Teacher Workshop NUS IT welcomed IT leaders from Korean universities for a knowledge exchange session. Ooi Bok Koon and Irving Kwok presented on NUS' borderless solutions and AI innovations respectively. There was also a discussion on security and smart campus initiatives by panelists, Lyonel Cha, Ang Leong Boon, Adrian Lim and Nelson Wong. Visit from Korean Universities

Rikky Purbojati opens the NUS HPC-AI Workshop Series, highlighting NUS’ advanced high-performance computing infrastructure.

Industry Leadership | 14

As Chair of the IHL CIO Forum, Tan Shui-Min delivered the opening address at the 2025 gathering, while Janice Tan and Phil Lacerna presented on AI-Know. IHL CIO Forum Irving Kwok presented on AI-Know and generative AI innovation at the NUHS Clinician Scientist Academy’s AI in Research. NUHS Clinician Scientist Academy Rikky Purbojati and Ang Leong Boon engaged the senior IT team at the University of Luxembourg on HPC-AI and cybersecurity. Visit from University of Luxembourg

Visit from Doshisha University

NUS IT hosted a representative from Doshisha University, with Janice Tan sharing about AI-Know, and Teo Kim Guan and Mohamed Yahya highlighting NUS’ innovative IT support.

At the IHL CIO Forum 2025, Janice Tan and Phil Lacerna share insights on AI-Know and its role in advancing digital transformation across NUS.

Industry Leadership | 15

Lyonel Cha highlighted NUS IT’s vision of building a truly connected, borderless University at HUAWEI CONNECT. Huawei Connect Tan Shui-Min spoke on leveraging GenAI to boost employee engagement at the GovInsider Festival of Innovation. GovInsider Festival of Innovation Tan Shui-Min discussed the future of IT teams and AI-driven talent development at the IDC Singapore CIO Summit. IDC Singapore CIO Summit Tan Shui-Min shared NUS’ AI journey at the Agentforce World Tour in Singapore. Agentforce World Tour Singapore

Lyonel Cha presents the vision of a borderless University enabled through seamless digital connectivity at HUAWEI CONNECT.

Industry Leadership | 16

Ang Leong Boon highlighted NUS IT’s role in bridging IT and Operational Technology at GITEX Asia. GITEX Asia Tan Shui-Min shared NUS’ AI journey with peers from the region at Zoom’s Executive Forum. Zoom’s Executive Forum Ang Leong Boon spoke at CISO Singapore 2025 about building a strong cybersecurity culture at NUS and empowering its community to be the human firewall protecting its digital future. CISO Singapore Patrick Ng highlighted the role of AI in education at Zoom’s Hong Kong Education Event for the tertiary sector. Hong Kong Education Event with Zoom

Ang Leong Boon at CISO Singapore 2025, emphasising how NUS strengthens cybersecurity by empowering individuals as the firstline of defence in its digital ecosystem.

Industry Leadership | 05 Industry Leadership | 17

Patrick Ng and Senthil Kumar presented NUS’ student systems, while Rikky Purbojati highlighted our HPC resources and Phil Mark Gona introduced the AI-Know platform to representatives from De La Salle–College of Saint Benilde. Visit from De La Salle–College of Saint Benilde Patrick Ng and Ng Jun Da supported NUS Business School in hosting a delegation from City University of Hong Kong, where they introduced NUS’ key student systems, including NUSHub and uNivUS. Visit from City University of Hong Kong Tan Keok Tay inspired students on the future of the IT profession at Anderson Serangoon Junior College’s Career Conference. Career and Industry Sharing with Anderson Serangoon JC

Tan Keok Tay inspires ASJC students on the future of the IT profession.

Industry Leadership | 18

Tan Shui-Min shared how NUS translates its data strategy into practice through initiatives such as AI-Know, the Hopper supercomputer and evolving data architecture, while highlighting data integrity and AI research efforts like Rosetta to university leaders from the region. Programme for Leadership in University Management (PLUM) Rikky Purbojati and Ooi Bok Koon shared NUS’ high-performance computing capabilities and network transformation journey with the Universiti Kebangsaan Malaysia. Visit from Universiti Kebangsaan Malaysia Tan Shui-Min outlined NUS’ AI journey to global technology leaders at the Gartner IT Symposium/Xpo™ 2025 in Barcelona, highlighting the university’s progress in building a responsible, scalable and future-ready AI ecosystem. Gartner IT Symposium/Xpo™ 2025

Tan Shui-Min outlines NUS’ data strategy, AI-Know and Rosetta to regional university leaders at PLUM.

Industry Leadership | 19

Patrick Ng and Lai Chian Chun shared NUS’ student systems expertise with the IT team from Chiang Mai University. Visit from Chiang Mai University Patrick Ng and Will Tan presented NUS’ student IT landscape, including uNivUS, while John Yap showcased Interreality Technology to senior representatives from the Jamaica Teachers' Association. Visit from Jamaica Teachers' Association At EDUtech Asia 2025, NUS IT showcased its leadership in digital higher education across three sessions. Chan Hse-Ming joined regional experts to discuss Gen AI readiness and responsible adoption, Irving Kwok shared NUS’ AI strategy through the AI-Know platform, and Nelson Wong presented how 5G and borderless connectivity are transforming campus learning at NUS. EDUtech Asia 2025

Lai Chian Chun shares NUS’ student systems expertise with Chiang Mai University’s IT team.

AI is central to NUS IT’s work, from developing GenAI-powered solutions that enhance services to equipping staff with the skills and confidence to use these tools. By combining innovation with enablement, NUS IT is committed to ensuring AI delivers real impact across the University. AI TO THE CORE

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AI-to-the-Core | 21

Pronounced as "I-Know” Empowering Staff with AI-Know

Anchoring our AI-to-the-Core strategy is AI-Know, NUS’ enterprise GenAI platform that empowers staff to work faster, smarter and more creatively. Over the past year, the AI-Know team has worked relentlessly to make the platform faster, smarter and more helpful. From speedier AI-Chat with document support to a fully refreshed AI-Create with model comparisons, feedback tools and a new Marketplace, every update has been shaped by how staff work. AI-Know is now a true everyday companion — and it will only keep

Read more

Policy questions answered in AI-Guide 32K AI Agents created in AI-Create 3.6K

AI-Chat conversations 282K

Images generated in AI-Draw 72K

AI-to-the-Core | 22

“We use AI-Chat in our daily work to get a quick, high-level read on the data we collect. Because our work involves collaborating with many stakeholders across the University, we are often supporting domains where we are not the subject-matter experts. When departments share large datasets, we run them through AI-Chat to gain a fast, layman friendly understanding of what the data captures. This helps us sense what the numbers are saying before we dive into detailed analysis.” Eng Hong, Senior Manager, Office of the President Discover how AI-Know has become an everyday companion in helping our people work smarter and better. AI-Know

“AI-Chat has become my go-to assistant whenever I need clarity. Whether it is rephrasing sentences, checking definitions, gauging the pros and cons of different methods and approaches, or even demystifying Excel functions, it gives me quick, accurate answers that save time and make my work so much smoother!” Lionel Yap, Senior Safety & Health Manager, Office of Risk Management and Compliance

AI-to-the-Core | 23

“I primarily use AI-Know’s AI-Chat for general inquiries and AI-Minute for meeting minutes, and they’ve been more accurate than other platform’s AI for minute-taking. While there are occasional minor errors and I still keep my own notes, these tools have saved me a lot of time, so I find it really reliable!” Kew Jun Wei, Senior Executive, Global Relations Office

“AI-Know enabled my team to pilot a secure, interactive AI chatbot "AskADD" to provide contextualised advice on institutional-specific promotion and tenure policies to faculty members. When implemented, this tool can save faculty time when searching for policies and offers a novel paradigm for academic career support. I express deep gratitude to the University and the Digital Enablement and AI teams for providing world-class resources and support to faculty, staff, and students to drive innovations in research and education” Yeo May May, Assistant Professor and Deputy Director, Appointments and Development Department, Office of Academic Medicine

“I primarily use AI-Guide for policy reference and guidance. In my role, which involves managing AP matters, I depend on AI-Know to stay informed about finance policies. For instance, when a colleague was traveling overseas for work, apart from reaching out to the respective personnel, I was able to swiftly access the relevant information on staff eligibility and coverage, and share the official resource link with them from using AI-Know. Overall, AI-Know has become a valuable tool in my daily tasks, and my colleagues also find it highly convenient for accessing NUS-related information.” Praveena D/O Singara Velu, Senior Executive, Division of Graduate Medical Studies

AI-to-the-Core | 24

Nervous before a big interview at midnight? At NUS, students now have a career coach who never sleeps. AI-Xplore, co-created with the Centre for Future-ready Graduates, is a 24/7 digital assistant serving 50,000 students. It answers questions, points to resources, and can even share chat transcripts with advisors. Friendly, reliable, and always available, AI-Xplore makes career support feel personal and gives every student the confidence to take their next step. POWERED BY AI-KNOW CFG AI-Xplore

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positive rating for AI-Xplore usage 80%

AI-to-the-Core | 25

When Hairul uploaded the latest 360° images of his lab, he was eager to see what the AI-powered Lab Inspection Tool might uncover. In just minutes, it scanned the visuals, flagged common hazards, and generated a full report. A report that used to take Office of Risk and Compliance (ORMC) half an hour to generate, now takes only five, saving more than 10,000 person-hours each year. This breakthrough is indeed raising the bar in Singapore for lab safety and collaboration! POWERED BY AI-KNOW ORMC Lab Inspection Tool

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person-hours saved annually 10,000

AI-to-the-Core | 26

OAM saraQ

applications reviewed each year 30,000 increase in processing speed of responses per hour 13x

POWERED BY AI-KNOW

Every year, more than 30,000 hopefuls put their dreams into an application to NUS, hoping for a fair shot at admission. To make that possible, the Office of Admissions partnered NUS IT to create saraQ, an AI tool that reads short-answer questions with speed and consistency. Capable of processing up to 2,000 responses an hour, saraQ helps ensure every student’s story is heard while staff focus on guiding the final decisions.

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“saraQ is redefining admissions at NUS with consistent, holistic evaluations at scale. Students gain fairer assessments, while staff focus on higher-impact work.” - Terence Sim, Associate Professor and Vice Dean, NUS Admissions

AI-to-the-Core | 27

Supercomputer in Singapore # 1

Worldwide in TOP500 Supercomputers # 105

Assistant Professor Deng Zeyu was pushing the boundaries of battery design when computing limits began to slow progress. That changed with Hopper, NUS’ high-performance supercomputer. Tasks that took months to complete, can be done in days, unlocking new momentum in clean-energy research. The breakthrough marks a leap in speed and how NUS empowers innovation across disciplines through world-class computing power. Hopper Supercomputer

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AI-to-the-Core | 28

Rosetta Behind every big idea at NUS is data, and now there is a smarter way to use it. Over the past year, we have partnered with departments to build Rosetta, a next-generation platform that brings data management, analytics, sharing and AI together in one place. With the Office of Data and Intelligence already curating datasets on it, Rosetta is making information easier to find, safer to share and faster to turn into insights.

"Rosetta is set to enable a Data-Driven NUS and empower the NUS community to unlock the full potential of their data." - Riky Irawan, Senior Associate Director (Data)

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Concur 2.0

AI-to-the-Core | 29

Concur 2.0 is redefining travel and expense management at NUS, making the process simpler, faster, and smarter for staff and approvers alike. With a modern interface enhanced by SAP’s WalkMe guidance, it streamlines travel requests, provides AI-powered cost estimates, and accelerates reimbursements through auto-approval thresholds. By removing unnecessary pre-checks and resubmission requirements, Concur 2.0 delivers an efficient, user-centric experience that saves time, improves compliance, and strengthens financial governance. Read more

WalkMe “pre-fill” automatically enters standard travel request details to save time and reduce errors for users.

AI-to-the-Core | 30

Staff Trained Across >1.5k Sharing Sessions for Community >90

Departments >130

AI Enablement

AI is changing the way we work, and at NUS, everyone is getting a chance to dive in. The Digital Enablement team is making AI fun, practical and accessible for everyone at NUS. From online sessions to in-person workshops and the binge-worthy AI-Know Discovery Series, they are turning curiosity into confidence. Even within NUS IT, the team ran a two-day boot camp where staff explored tools like AI-Create, Copilot and Zoom AI Companion, sparking new skills, fresh ideas and real excitement for a future shaped by AI.

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“My AI Assistant is here to help!”

AI-to-the-Core | 31

AI-deation Workshops

Beyond developing solutions, the AI-Know team, together with the Agility Office, is helping colleagues reimagine work with AI. Through AI-deation workshops, the teams demystified Generative AI and show participants how to apply it to real challenges. Departments actively engaged in these sessions, and took away practical ideas, greater confidence and a shared purpose in advancing the AI-to-the-Core vision.

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FUTURE READY FOUNDATION

Behind every innovation is a strong foundation. NUS IT is strengthening the University’s digital core with projects that may not always be visible day to day, but are critical in making NUS resilient, adaptable, and ready to embrace future solutions.

Future-Ready Foundation | 33

Got a question? Just A.S.K.

Future-ready foundations make work smarter and simpler by removing friction from daily tasks. At NUS, these tasks once meant navigating fragmented systems and processes. A.S.K. changes that with a one-stop, AI-powered platform that unifies service requests and knowledge into a single streamlined experience. With intelligent search and consolidated information, A.S.K. simplifies operations, speeds up access, and frees staff to focus on what matters.

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Future-Ready Foundation | 34

As a growing University, NUS needs a needs a dependable home for its data. The Storage on Demand (SOD) project gives NUS exactly that — a secure and sustainable platform that grows with the University. By modernising how files are stored and managed, SOD makes access faster, protection stronger and storage more energy-efficient, ensuring NUS data stays safe, reliable and ready whenever it is needed. Storage on Demand

Java and .NET applications migrated from legacy infrastructure onto the platform 80

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At NUS, transformation begins with a stronger foundation. The Enterprise Container Platform is reshaping how applications run — making them faster to update, easier to maintain and more resilient than ever. System updates that once caused disruptions now run quietly in the background, keeping services steady and reliable. With this platform, NUS is building the stability and agility needed to power the University's future. Enterprise Container Platform

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increase in effective storage capacity across selected tiers 38%

overall cost reduction 20%

Future-Ready Foundation | 35

Scams today are smarter, using AI to mimic trusted contacts and trick even the most careful users. That is why NUS has rolled out Trend Micro Mobile Security for all staff and students. The app scans messages, links and downloads in real time, blocking phishing attempts and malicious content across Android and iOS devices. With this protective measure, the university's community can browse, chat and study with greater security and confidence. Read more Mobile Security On The Go

Future-Ready Foundation | 36

Cyber N’US is a new mini-app in uNivUS that makes digital safety feel simple and personal. With one trusted inbox and clear, one-click responses, it turns security into something effortless. Users can look forward to personalised health scores that offers a glimpse into their own cybersecurity habits. More than protection, Cyber N’US invites everyone to play an active role in shaping a safer digital community at NUS. Read more CyberN’US Cyber Trust Mark Certification Trust is at the heart of every digital experience at NUS. Attaining the Cyber Trust Mark (Level 5) — the highest distinction awarded by the Cyber Security Agency of Singapore — affirms our commitment to strong and resilient defences. This recognition reflects how NUS safeguards its digital environment through vigilance and foresight, ensuring our community can work, learn and innovate safely and securely in an increasingly complex cyber landscape. Read more

Highest distinction under Singapore’s national Cyber Trust Mark framework. Level 5

NextGeneSIS

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NextGeneSIS — the Next Generation Student Information System — NUS is strategically envisioning how we enable success for learners at every stage, from Pre-Employment to Continuing Education and Training.

NextGeneSIS | 38

L3AP into Learning

Enquiries supported by the FAQ portal with personalised AI recommendations 30k+ Projected annual savings from the FAQ portal $133k

The NUS Lifelong Learning Application Portal (L3AP) continues to strengthen how lifelong learning is delivered across the University. By simplifying course setup, enrolment, and reporting, the platform has reduced administrative tasks that once took weeks of manual coordination to a single day. This allows staff to work more effectively and provides learners with a seamless, faster way to upskill — keeping lifelong learning accessible for all. Read more

NUSHub has become an integral part of how NUS supports its students. It brings outreach, admissions and student services together in one cohesive system, helping staff respond faster and more thoughtfully. Students enjoy a simpler, more personalised experience that keeps them engaged at every stage — from their first enquiry to their journey beyond graduation. Read more NUSHub

Funded courses set up seamlessly on L3AP 1.2k+

Learner registrations processed efficiently 30k+

For enrolment and submission, making lifelong learning easier and more flexible <30 minutes

Course setup — from two weeks to one day 90% faster

NextGeneSIS | 39

Give.NUS

Giving has always been part of NUS’ identity. Developed together with the Development Office (DVO), Give.NUS renews this commitment with a modern platform that makes giving simpler, faster and more personal. By connecting people and causes in one place, it deepens engagement, strengthens relationships, and celebrates the generosity that continues to shape the University’s story of growth and impact. Read more

Campaigns created through Give.NUS >360 Donors engaged across initiatives 4.3k+ Raised to support education, research and community $1.5m

NextGeneSIS | 40

The NUS journey begins the moment students apply. This year, that first step became smoother, more intuitive and more reassuring with the enhanced University Admissions System 2 (UAS2) and the Graduate Admission System 3 (GDA3). UAS2 changes tasks that previously required multiple logins, scattered forms and manual checks to now go through a single, unified workflow. It provides undergraduate students with secure authentication and cleaner interfaces. An AI assistant built into selected forms offers instant guidance to aid faster decision-making while the connected backend systems quietly handle the complex work. Similarly, graduate applicants enjoy the same seamlessness through GDA3, which consolidates submissions, status tracking and offer acceptance into one polished space. New verification features powered by Parchment - a global credential management platform - strengthen the credibility of applications while keeping the process fast and interruption-free. Improvements now extend to student onboarding. Previously, registration involved separate, email-triggered steps that could take days or even weeks. Today, a fully digital experience, powered by uNivUS and NUSHub, completes every step in one place within a day, offering students a faster, clearer start to their NUS journey.

“Transforming an institution-wide system was fostered by strong cross-department collaboration that enabled us to overcome challenges and drive the platform’s success. The recognition as a Gartner case study reaffirmed NUS’s position as a digital leader in higher education and validated the efforts of our teams!” - Ms Tan Shui-Min, Chief IT Officer, NUS Admissions & Onboarding: First Click, First Connection.

of users rated the UAS2 admissions and financial aid portals 4 out of 5 or above. >95% fraudulent submissions identified and averted 33 applications and 13k offers issued through GDA3 72k

Almost 50x

faster digital onboarding process

NextGeneSIS | 41

uNivUS

uNivUS, the University’s super app, continues to evolve as the one-stop gateway for the NUS community. From applicants tracking admissions to students building AI-powered CVs, groups hosting seamless events, and visitors accessing digital passes, uNivUS connects people and services across campus. With features like self-guided tours and shuttle bus navigation, it bridges the physical and digital, shaping a smarter, more connected University experience. Read more

AI CV Builder creates accurate CVs instantly using verified student data.

NextGeneSIS | 42

MoSAIC (Modernisation, Standardisation, Alignment, Inclusion, and Consolidation) is transforming the way NUS manages digital identity, creating a unified, inclusive, and future-ready experience for the community. It streamlines onboarding through uNivUS and NUSHub, enhances data accuracy with standardised formats, and simplifies password management by consolidating processes under the new NUS-ID. From staff and students to lifelong learners, MoSAIC delivers a secure, seamless, and learner -centric journey, while driving efficiency gains and significant cost savings for the University. Read more MoSAIC

Person Master Data Management (MDM) is designed to ensure your information follows you throughout your University journey, whether as an applicant, student, alumnus, or staff. By unifying multiple records into one identity, Person MDM eliminates duplication and mismatched details. More than convenience, it enables services that are smarter, faster, and more responsive, creating a campus where every interaction feels smoother, more intuitive, and truly connected. The Power of One Identity

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projected operational savings annually from reduced servers and fewer support ticket $630k

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NUS IT is driving meaningful change. By strengthening governance, sustainability, and social responsibility, we are building a culture that not only performs but also serves with purpose.

IMPACT & RESPONSIBILITY

Impact & Responsibility | 44

NUS Green Data Centre Upgrade The Green Data Centre Network Upgrade embeds environmental responsibility into the core of the university's digital operations. The initiative streamlines how systems are powered, monitored and maintained, reducing energy use without compromising performance. It also opens doors for interns and researchers to explore sustainable IT, shaping a future where digital innovation and sustainability thrive side by side.

an energy savings annually, equivalent to powering 500 HDB flats for a month 160,111 kWh saved annually through reduced energy, maintenance, and service costs >$164k

reduction in power consumption 45.2%

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reduction in rack space 49%

Impact & Responsibility | 45

Connecting with our Community

In 2025, we initiated a series of impactful Corporate Social Responsibility (CSR) activities. From preparing meals and assisting seniors with technology, to planting trees around our office building in celebration of mascot bITbIT’s birthday, each initiative strengthened our bond and created lasting impact. Together, we brought joy, connection and a spirit of giving to each other and the wider community.

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Impact & Responsibility | 46

In 2025, we strengthened governance as the foundation for our secure, trusted digital services. From launching the Bring-Your Own-Device Policy to advancing data governance, we set clear standards to protect information while enabling flexibility and innovation. With stronger oversight, shared responsibility and a culture of trust, the NUS community can work confidently, knowing that data, systems and digital assets are safeguarded for teaching, learning, research and collaboration. Strengthening Governance

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Behind every project are the people who bring it to life. Discover the stories of our featured staff and hear what past interns have to say about their time with us. OUR PEOPLE

Our People | 48

As technology evolves, so do we. At NUS IT, continuous learning is part of our DNA, strengthened by a deep commitment to staff development. This year, our teams embarked on a range of certification programmes to broaden our capabilities and deepen specialised expertise, becoming masters of the technologies and platforms that power our solutions. Learning extended beyond the programmes. Colleagues who completed certifications hosted brown bag sessions where they shared insights, unpacked real use cases, and explored how their expertise can be applied in NUS IT . These sessions reflect our peer-learning culture, where expertise is shared openly and teams grow stronger together. Empowering Our People for Tomorrow STAFF DEVELOPMENT

ai microsoft aws fabric azure data-storytelling iso20000 itsm loss-prevention devops github identity security operations executive presentation salesforce credentials tibco cdmp certified data cspo credential

learning hours About 8.3k

participants 610

certifications 395

access

administrator

Our People | 49

Just Between Us Hse-Ming & Lyonel

Meet Hse-Ming and Lyonel, the two who are steering NUS IT behind the scenes alongside our CITO, Tan Shui-Min. In this candid video feature, they share what it is really like to be in the director’s seat, from the most rewarding parts of leading their teams to the things people may not realise about the role. You will also hear the common threads they share: a curiosity for innovation, a commitment to collaboration, and a passion for serving the NUS community. Tune in for all of that and a few fun moments too!

Our People | 50

Just Between Us Benny & Mew Yuen

Kwong Mew Yuen, Senior Associate Director (Student Systems) and Benny Winata Hartanto, Senior Engineer (Digital Workspace) are two standout colleagues from different teams, on different floors, and in different functions within NUS IT. In this joint video feature, they open up about their day-to-day roles and the paths that brought them here. You will also discover the common threads that connect them: a focus on solving real user problems, a commitment to collaboration across teams, and a shared passion for improving the NUS experience.

Former interns reflect on their journey with NUS IT and the impact it has had on their growth. Where Are They Now?

Our People | 5 1

Win’s first taste of professional life came through her NUS IT internship, where she explored predictive phishing detection and helped launch the department’s first cybersecurity awareness talks. That open and resource-rich environment sparked her passion for data and AI, leading to an SAP internship and eventually her current role as a software engineer. Today, she continues to build, experiment and grow, guided by lessons first learned at NUS IT. Read more Hao Chen’s journey from NUS IT intern to Backend Engineer at Garena shows how early hands-on projects can spark lasting growth. At NUS IT, he created student-facing service portals and enhanced mobile-responsive websites. Now he applies those foundations to the complex systems behind games like Free Fire and Call of Duty Mobile. His story demonstrates how internships can cultivate both technical expertise and the confidence to deliver at scale. Read more

Win Lae Yee Summer 2023 Intern

Hon Hao Chen Summer 2022 Intern

Our People | 5 2

Charlotte’s creative path began at NUS IT, where she brought the playful bunny mascot, bITbIT, to life and discovered her confidence as a designer. Today, she is a Research and Innovation Specialist at Williams-Sonoma, shaping fresh ideas in home décor while still building on the skills she developed during her internship. We caught up with her to talk about creativity, collaboration and how those early experiences continue to shape her career. Read more

Benedict’s internship at NUS IT gave him the opportunity to work with emerging AI technologies just as generative AI was gaining global attention. From making ALCA, the service desk chatbot, more empathetic to experimenting with retrieval-augmented generation, he experienced how innovation could transform campus life. Now, as an AI Security Engineer at DSTA, he carries those lessons forward to strengthen intelligent systems and support safer, smarter AI. Read more

Charlotte Ho Ying Summer 2022 Intern

Benedict Chua Jun Jie Summer 2023 Intern

Our People | 53

The 2025 Report Card marks a special milestone in how we shaped the report with AI-Know as our creative partner. From helping us gather data to drawing connections and generating clear, engaging narratives, AI-Know supported our team by sharpening and amplifying our ideas. To celebrate the people behind NUS IT, we also invited local artist Elissaline Tan to illustrate our management team. Her hand-drawn portraits add warmth and character, reminding us that every achievement is powered by leadership, dedication, and vision. At its heart, this report card showcases cross-disciplinary collaboration and the fusion of human creativity and technology, transforming ideas and extensive information into meaningful editorial and insights. Most of all, it reflects our ongoing commitment to advancing NUS, delivering impact and value while building the digital foundation for tomorrow. Thank you for being part of this journey with us as we continue to explore new ideas, reach further, and create progress that matters while building the digital foundations for tomorrow!

About This Report

Credit

Published by: NUS IT CITO’s Office Communication & UI/UX Teams Caren Chua (Head) | Heng Sue Yuan Logayashini D/O Ragumathan | Loh Yew Cheng Stella Ang | Tan Siew Hui, Marilyn | Wong Chiaw Ding Special Thanks To: NUS IT Team | NUS User Community | NUS Stakeholders | External Partners & Vendors | Irwin Wong and Duke-NUS IT Team