NUS IT Report Card 2025

AI-to-the-Core | 23

“I primarily use AI-Know’s AI-Chat for general inquiries and AI-Minute for meeting minutes, and they’ve been more accurate than other platform’s AI for minute-taking. While there are occasional minor errors and I still keep my own notes, these tools have saved me a lot of time, so I find it really reliable!” Kew Jun Wei, Senior Executive, Global Relations Office

“AI-Know enabled my team to pilot a secure, interactive AI chatbot "AskADD" to provide contextualised advice on institutional-specific promotion and tenure policies to faculty members. When implemented, this tool can save faculty time when searching for policies and offers a novel paradigm for academic career support. I express deep gratitude to the University and the Digital Enablement and AI teams for providing world-class resources and support to faculty, staff, and students to drive innovations in research and education” Yeo May May, Assistant Professor and Deputy Director, Appointments and Development Department, Office of Academic Medicine

“I primarily use AI-Guide for policy reference and guidance. In my role, which involves managing AP matters, I depend on AI-Know to stay informed about finance policies. For instance, when a colleague was traveling overseas for work, apart from reaching out to the respective personnel, I was able to swiftly access the relevant information on staff eligibility and coverage, and share the official resource link with them from using AI-Know. Overall, AI-Know has become a valuable tool in my daily tasks, and my colleagues also find it highly convenient for accessing NUS-related information.” Praveena D/O Singara Velu, Senior Executive, Division of Graduate Medical Studies