NUS IT Report Card 2023

STAYING AHEAD IN THREE AREAS OF PRACTICE LEADERSHIP

ACHIEVING NEW FIRSTS IN ‘AI-VOLUTION’ Our enterprise version of ChatGPT, NUSChat , has been supporting an average of 7,000 queries monthly, enhancing productivity as well as contextualising responses that incorporate NUS policies and information. Besides NUSChat, we have also introduced 2 other AI tools. One is Minute Mate which can effortlessly generate meeting minutes. This is a game-changer for efficient documentation and follow-up, and the job of a meeting secretary is now much easier! The other tool is “First Things First” – A Year of Many Firsts SAFE (Security And Freedom for Everyone) is a comprehensive, multi-year programme that protects the NUS community, systems and data against cyber threats. This bold undertaking intricately balances user convenience with IT security. 2023 saw the rollout of Microsoft MFA and Workspace ONE for staff, while we continue to bolster the security and resiliency of our applications, infrastructure, and network. Network: Pioneering Singapore’s 100% solar-powered campus Wi-Fi For network, we implemented the Outdoor Wi-Fi project across all three NUS campuses in 2023. A solution ahead of its time, we delivered Singapore’s first 100% solar-powered campus Wi-Fi over 5G to provide seamless outdoor connectivity. With $3 million cost savings and numerous international awards, it solidified our status as a practice leader in delivering highly reliable, innovative and sustainable Wi-Fi solutions. Digital Enablement: A star is born The inaugural Digital Enablement (DE) Star Awards 2023 celebrated the success of NUS in harnessing the transformative potential of digital tools. Our practice leadership shone through in this arena with an impressive 7,500 man-hours savings through DE projects implemented in the past 18 months, significant of our commitment to building a Digitally Fluent NUS Workforce. Cyber Security: ‘SAFE’ly Yours

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FROM SAVING LIVES TO FINDING OUR WAY THROUGH AR/VR Virtual Reality (VR) has helped NUS transcend conventional classroom teaching. The Good Citizen and Virtual Reality in Agitation Management (VRAM) apps offer highly interactive virtual 3D environments, eliminating resource constraints and hazards for learners. Both award-winning apps, the Good Citizen teaches laypersons to be first responders in crisis scenarios, while VRAM enables medical and nursing students to better manage agitated patients. These apps have resulted in 81% of learners reporting higher empathy and 92% greater confidence when dealing with patients. Pushing boundaries in AR, we launched the Pathfinder app, a cutting-edge Augmented Reality (AR) solution that helps us navigate around campus, starting with Techno Edge and SDE4. CONNECTING THE PAST, PRESENT AND FUTURE uNivUS , our super app, continues to connect our NUS community from the past, present and future. To deliver a seamless mobile experience that enhances campus life, we added 11 new core capabilities (like Chope@NUS, Happy Index Integration, Onboarding Tutorial, etc.). And finding someone within NUS and Zoom calling them is now a breeze with the launch of Outlook People Finder .