NUS IT Report Card 2025 (Letter For Provost)

A special edition for Provost

Threads of Tomorrow | 0 1

Dear Provost, As we look back on the past year, I am pleased to share a special curation of pages from our 2025 Report Card, themed “Threads of Tomorrow: Weaving the Future Together”. It captures our core belief at NUS IT – that every idea, skill, and partnership is a vibrant thread in the tapestry we are weaving. These pages highlight how NUS IT and our academic colleagues have continued to elevate the student experience across the University. They feature the key milestones across our NextGeneSIS programme and the positive impact they are creating with our academic partners. At the heart of these efforts is the belief that a student’s journey is not defined by any single moment, but by a series of touchpoints that shape how they learn and grow throughout their time at NUS. From their first enquiry to their eventual paths as alumni and lifelong learners, each interaction deepens their confidence and sense of belonging. In 2025, we continued to grow NUSHub as the connective fabric for student engagement, unifying outreach, admissions and services L3AP further streamlined lifelong learning operations, enabling schools and departments to set up courses and enrol learners much faster. With Give.NUS, we introduced a modern and intuitive platform that fosters meaningful giving and strengthens our engagement with our donor community.

Threads of Tomorrow CITO’s Foreword

Threads of Tomorrow | 0 2

We refined the admissions experience through UAS2 and GDA3, offering clearer, more intuitive pathways for undergraduate and graduate applicants These improvements help students begin their NUS journey with greater assurance. Beyond admissions, uNivUS continued to evolve as the University’s everyday digital gateway, while MoSAIC advanced and modernised our identity management by moving more users on to a secure and unified NUS-ID. Complementing these efforts, Person MDM strengthened the foundation for a single, consistent identity record throughout an individual’s NUS journey. Together, these initiatives underscore our shared commitment to a more connected, student-centred and future-ready ecosystem. The work highlighted here represents only a portion of NUS IT’s progress, yet it captures the spirit of collaboration and the collective effort across the academic cluster. These achievements have been made possible by the strong support of senior management, and through your guidance and leadership. Thank you for your continued partnership. In 2026, we look forward to strengthening our collaboration as we build on this foundation to create a modern, seamless and richly

connected NUS. Warm Regards, Shui-Min

NextGeneSIS

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NextGeneSIS — the Next Generation Student Information System — NUS is strategically envisioning how we enable success for learners at every stage, from Pre-Employment to Continuing Education and Training.

NextGeneSIS | 04

L3AP into Learning

Enquiries supported by the FAQ portal with personalised AI recommendations 30k+ Projected annual savings from the FAQ portal $133k

The NUS Lifelong Learning Application Portal (L3AP) continues to strengthen how lifelong learning is delivered across the University. By simplifying course setup, enrolment, and reporting, the platform has reduced administrative tasks that once took weeks of manual coordination to a single day. This allows staff to work more effectively and provides learners with a seamless, faster way to upskill — keeping lifelong learning accessible for all. Read more

NUSHub has become an integral part of how NUS supports its students. It brings outreach, admissions and student services together in one cohesive system, helping staff respond faster and more thoughtfully. Students enjoy a simpler, more personalised experience that keeps them engaged at every stage — from their first enquiry to their journey beyond graduation. Read more NUSHub

Funded courses set up seamlessly on L3AP 1.2k+

Learner registrations processed efficiently 30k+

For enrolment and submission, making lifelong learning easier and more flexible <30 minutes

Course setup — from two weeks to one day 90% faster

NextGeneSIS | 05

Give.NUS

Giving has always been part of NUS’ identity. Developed together with the Development Office (DVO), Give.NUS renews this commitment with a modern platform that makes giving simpler, faster and more personal. By connecting people and causes in one place, it deepens engagement, strengthens relationships, and celebrates the generosity that continues to shape the University’s story of growth and impact. Read more

Campaigns created through Give.NUS >360 Donors engaged across initiatives 4.3k+ Raised to support education, research and community $1.5m

NextGeneSIS | 06

Admissions – First Click, First Connection through UAS2 and GDA3

The NUS journey begins the moment students apply. This year, that first step became smoother, more intuitive and more reassuring with the enhanced University Admissions System 2 (UAS2) and the Graduate Admission System 3 (GDA3). UAS2 changes tasks that previously required multiple logins, scattered forms and manual checks to now go through a single, unified workflow. It provides undergraduate students with secure authentication and cleaner interfaces. An AI assistant built into selected forms offers instant guidance to aid faster decision-making while the connected backend systems quietly handle the complex work. Similarly, graduate applicants enjoy the same seamlessness through GDA3, which consolidates submissions, status tracking and offer acceptance into one polished space. New verification features powered by Parchment - a global credential management platform - strengthen the credibility of applications while keeping the process fast and interruption-free. “Transforming an institution-wide system was fostered by strong cross-department collaboration that enabled us to overcome challenges and drive the platform’s success. The recognition as a Gartner case study reaffirmed NUS’s position as a digital leader in higher education and validated the efforts of our teams!” - Ms Tan Shui-Min, Chief IT Officer, NUS

of users rated the UAS2 admissions and financial aid portals 4 out of 5 or above. >95%

applications and 13k offers issued through GDA3 72k

suspected fraudulent submissions identified 33

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uNivUS

uNivUS, the University’s super app, continues to evolve as the one-stop gateway for the NUS community. From applicants tracking admissions to students building AI-powered CVs, groups hosting seamless events, and visitors accessing digital passes, uNivUS connects people and services across campus. With features like self-guided tours and shuttle bus navigation, it bridges the physical and digital, shaping a smarter, more connected University experience. Read more

AI CV Builder creates accurate CVs instantly using verified student data.

NextGeneSIS | 08

MoSAIC (Modernisation, Standardisation, Alignment, Inclusion, and Consolidation) is transforming the way NUS manages digital identity, creating a unified, inclusive, and future-ready experience for the community. It streamlines onboarding through uNivUS and NUSHub, enhances data accuracy with standardised formats, and simplifies password management by consolidating processes under the new NUS-ID. From staff and students to lifelong learners, MoSAIC delivers a secure, seamless, and learner -centric journey, while driving efficiency gains and significant cost savings for the University. Read more MoSAIC

Person Master Data Management (MDM) is designed to ensure your information follows you throughout your University journey, whether as an applicant, student, alumnus, or staff. By unifying multiple records into one identity, Person MDM eliminates duplication and mismatched details. More than convenience, it enables services that are smarter, faster, and more responsive, creating a campus where every interaction feels smoother, more intuitive, and truly connected. Read more The Power of One Identity

projected operational savings annually from reduced servers and fewer support ticket $630k

Former interns reflect on their journey with NUS IT and the impact it has had on their growth. Where Are They Now?

Our People | 09

Win’s first taste of professional life came through her NUS IT internship, where she explored predictive phishing detection and helped launch the department’s first cybersecurity awareness talks. That open and resource-rich environment sparked her passion for data and AI, leading to an SAP internship and eventually her current role as a software engineer. Today, she continues to build, experiment and grow, guided by lessons first learned at NUS IT. Read more Hao Chen’s journey from NUS IT intern to Backend Engineer at Garena shows how early hands-on projects can spark lasting growth. At NUS IT, he created student-facing service portals and enhanced mobile-responsive websites. Now he applies those foundations to the complex systems behind games like Free Fire and Call of Duty Mobile. His story demonstrates how internships can cultivate both technical expertise and the confidence to deliver at scale. Read more

Win Lae Yee Summer 2023 Intern

Hon Hao Chen Summer 2022 Intern

Our People | 51

Charlotte’s creative path began at NUS IT, where she brought the playful bunny mascot, bITbIT, to life and discovered her confidence as a designer. Today, she is a Research and Innovation Specialist at Williams-Sonoma, shaping fresh ideas in home décor while still building on the skills she developed during her internship. We caught up with her to talk about creativity, collaboration and how those early experiences continue to shape her career. Read more

Benedict’s internship at NUS IT gave him the opportunity to work with emerging AI technologies just as generative AI was gaining global attention. From making ALCA, the service desk chatbot, more empathetic to experimenting with retrieval-augmented generation, he experienced how innovation could transform campus life. Now, as an AI Security Engineer at DSTA, he carries those lessons forward to strengthen intelligent systems and support safer, smarter AI. Read more

Charlotte Ho Ying Summer 2022 Intern

Benedict Chua Jun Jie Summer 2023 Intern

Our People | 53

The 2025 Report Card marks a special milestone in how we shaped the report with AI-Know as our creative partner. From helping us gather data to drawing connections and generating clear, engaging narratives, AI-Know supported our team by sharpening and amplifying our ideas. To celebrate the people behind NUS IT, we also invited local artist Elissaline Tan to illustrate our management team. Her hand-drawn portraits add warmth and character, reminding us that every achievement is powered by leadership, dedication, and vision. At its heart, this report card showcases cross-disciplinary collaboration and the fusion of human creativity and technology, transforming ideas and extensive information into meaningful editorial and insights. Most of all, it reflects our ongoing commitment to advancing NUS, delivering impact and value while building the digital foundation for tomorrow. Thank you for being part of this journey with us as we continue to explore new ideas, reach further, and create progress that matters while building the digital foundations for tomorrow!

About This Report

Credit

Published by: NUS IT CITO’s Office Communication & UI/UX Teams Caren Chua (Head) | Heng Sue Yuan Logayashini D/O Ragumathan | Loh Yew Cheng Stella Ang | Tan Siew Hui, Marilyn | Wong Chiaw Ding Special Thanks To: NUS IT Team | NUS User Community | NUS Stakeholders | External Partners & Vendors | Irwin Wong and Duke-NUS IT Team